The hottest Lovol excavator interprets the service

Lovol excavator: interpret your service brand with action

Lovol excavator: interpret your service brand with action

China Construction machinery information

Guide: the high heat competition in the construction machinery industry continued in the first half of 2013. Foton Lovol heavy industry is definitely a leader in the construction machinery industry in the first half of this year. Lovol engineering machinery in my impression is regular and stable. But when I really walked into Lovol, I found that she was quiet on the outside, but her inner enthusiasm was like

in the first half of 2013, the hot competition in the construction machinery industry continued. Foton Lovol heavy industry is definitely a leader in the construction machinery industry in the first half of this year. Lovol engineering machinery in my impression is in good order. I hope to find a new material to replace ABS by 2012, which is stable and atmospheric. But when I really walked into Lovol, I found that she was quiet on the outside, but she was passionate inside - culture, service, employees, etc

on June 18, 2013, Lovol Jilin customer Gao Ying purchased a new Lovol fr330 excavator for personal battlefield construction. At 5:00 p.m. on the 21st, how to protect it? There are two fundamental ways. The excavator driver made mistakes during construction, which caused the excavator to sink into a deep quagmire. The situation is very urgent. The customer called Lovol service in time

renchunjie, the regional service manager of Lovol Jilin, acted quickly with the agent's service personnel and drove to the scene of the accident after receiving the rescue from the user. "They are quite far away from the battlefield, and the time to get here is still a little shorter than I expected," Gao Ying thought about the day's rescue. "The guys who served Lovol were really good. At that time, they had a general understanding of the rescue situation and the scene situation. Without saying a word, a group of people went down directly (into rescue)."

as the time went on, the excavator deep in silt began to roll over, and the mud and muddy water made the door unable to open. Lovol service personnel and on-site assistance in rescuing Northcote. It is expected that such materials can be used on refrigerators that will be launched next year. In cooperation with technical assistance personnel, some people drive two large excavators to excavate dry soil cofferdams from the side to prevent more sludge from flowing into the accident excavator, and another part of the personnel rescues the driver. "Seeing that the muddy water is about to overflow, I can't think about it any more. I just went into the water to save people. Later, I turned up the sunroof, smashed the glass, dragged the driver, cut off the power of the whole car (to prevent the excavator from being damaged by secondary failure)... A group of people took a series of actions, which were urgent, close but unexpected coordination, as if they had been rehearsed many times. I think this is the reason why they worked together ", Ren Chunjie recalled the scenes of rescue, which seemed to be still nervous, but there was another sense of pride and satisfaction.

after nearly two hours of efforts, the rescue Cofferdam for the accident excavator on site had been formed. With the submersible pump pumping water, the flooded excavator gradually emerged. Ren Chunjie and other Lovol service personnel took the 60 degree slope of the excavator, checked the water inflow of the engine, and timely cut off the oil and drained the engine. After After nearly a night of emergency repair, the major hidden trouble of the accident excavator was basically eliminated

in the morning of the next day, renchunjie's Lovol service team contacted and negotiated with the insurance company in time, and issued a set of the most effective remedial plan for customers, trying to minimize user losses. The insurance matters to be handled have been nearly 24 hours since the accident, "It's hard, but I'm happy," several young men who served Lovol said with a little embarrassed smile.

Lovol customer Gao Ying said to the author, "thanks to their help, I'm very grateful to Lovol. I wanted to give them material rewards, but they were rejected and very moved. They proved with their own actions that the temperature fell very slowly. Lovol's' wholeheartedly for you 'service brand. "

as Lovol service team members said, it is their obligation to fulfill service commitments to users, and it should also be the obligation and of enterprises. Facing the increasingly high requirements of the market and consumers, enterprises can expand their competitive advantages and win more customer resources and a broader market only by continuously improving the quality of products and services at the same time and taking actions closest to consumer needs